It’s easy to see how leads can get lost on the long trek between lead generation and closing so it’s even easier to understand why, without lead management, sales opportunities are lost.
In fact, Yankee Group estimates 40% to 80% of sales leads are lost, not followed up or otherwise mismanaged somewhere in the sales and marketing workflow.
But how can you maximise the lead generation efforts of your call centre agents? You need a call centre solution that can not only increase productivity, customer insight, and reporting availability, but also ensuring every lead is accounted for hot or cold. It needs to pay off with more hot leads turning into sales but also making sure the cool leads are being incubated and nurtured for future conversion – after all not everyone’s is ready to buy all at once and no leads should get left behind.
Oh and did I mention it has to offer all that as well as be easy to use?!
So, having looked at the 5 ways that CRM software can empower the call centre, it’s time to take a look at the best in class solution that’s available.
When it comes to shopping around for Call Centre Software, we know there’s many solutions out there to choose from so to help you here’s a quick overview of just some of the areas where the LeadMaster Call Centre Solutions offer a distinct advantage.
We only need about 90 seconds to explain how your whole company benefits when our call centre solutions are implemented! Here goes…
Cloud-based Model – LeadMaster’s Call centre solutions invisibly reside online so leads can be accessed from any authorised representative, from any web enabled device, 24/7. That means fast and easy access for agents working from home or in multiple locations around the world. Callers can log into LeadMaster remotely and access customised sales scripts, calling lists and even enter results that will automatically be forwarded out to the sales reps within your company.
Marketing Automation and Business Rules – With easy configuration and re-set business rules, the system will do the work to gain powerful results while your agents spend more time selling! Plus, the new in-built Smart Queue Technology will give you access to your own online database encompassing all your leads, regardless of where they have come from e.g. emails, landing pages, webinars, forms, direct mail and more. This total consolidation allows all your leads to be in one, easily accessible online system to then automatically assign and forward to the right sales reps or be nurtured in a marketing automation program.
Customisable, Intuitive and Fast Deployments – LeadMaster call centre solutions are fully customisable and a bespoke system can be created to meet your specific business needs. There’s no downtime waiting for equipment and software installs – be ready to go in a day or two. The system is radically intuitive so your phone team can be trained and ready to sell in just 1 hour!
Flexible, affordable and fully scalable subscriptions – A complicated call centre infrastructure can end up costing you hundreds of thousands. Not with LeadMaster. We offer a low monthly fee-per-user instead so there’s no capital investment, no support costs, and no long-term commitment from your end! You will only pay for what you use and have the flexibility to cancel whenever you want. And as your business grows? It’s a fully scalable solution so you can easily change your service level as the needs of the business demands it. This means whether you have a team of 1 person or 100, Leadmaster is the solution for you.
Integrated Telephony Solutions – LeadMaster has strong relationships with a number of telephone solution providers which means that you can integrate LeadMaster into your VOIP system tool allowing you to not only record and listen to calls but also to get great reporting.
Extensive data mining and campaign analysis – LeadMaster’s reporting system provides critical business information which not only gives managers insight into ROI, but also gives visibility on which programs and reps are delivering results. Having a 360 degree view of everything that’s going on in your call centre allows you to critically evaluate everything you do – with the results to back it up when it comes to making decisions!
Comes with “peopleware” – We don’t just sell you the solution and then leave you to it. We want to make sure you receive the right support when you need it most so LeadMaster professionals are at your service every step of the way and make sure you are maximising the software to get the most out of the system, and the best results for your business.
Interested in finding out more?
We have worked with virtually every industry and we can help you implement a solution that is tailored for your company and situation.
We’d be happy to talk with you about a solution for your individual needs. Get in touch today to hear from our CRM experts who can help you adapt your CRM strategy and implement a solution that’s easy, intuitive and invisible.
We can even offer you a free 30 day trail to try LeadMaster for yourself – we think you’ll like it… Contact us here.
 
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